Eden Luca Yachts
Replies in seconds. Across 4 channels. In 4 languages.
How Eden Luca Yachts replaced manual inbound responses with a concierge that runs 24/7.
The widget as clients see it on edenlucayachts.com - replies within seconds, in four languages, 24/7.
What didn't work before.
Eden Luca's inbound questions arrived across four channels at once: WhatsApp, SMS, email and the website widget, in four languages. Every lead required manual work: check the calendar, recalculate pricing, suggest upsells, reply on the right tone.
The team couldn't reply within minutes around the clock. A traveler on a yacht in Aruba who waits 4 hours for a reply is already booking somewhere else.
A concierge layer on top of four channels.
The system reads the message, detects the language, checks the Let's Book calendar live, calculates the full quote with the right fee structure, shows yacht photos and upsells as rich cards, places a 15-minute hold the moment a client commits, and only escalates to the team for complaints or refunds.
The team only sees the conversations that truly need a human, such as custom requests, complex briefs and complaints.
A late-night WhatsApp question answered in seconds with live availability, pricing and a deposit link. Tanja and Rob sleep through it.
Not Google Translate. An Aruban host in 4 languages.
Each language gets its own banned-phrase list and native example phrases. No bot tells, no unnatural translations. The agent sounds like a local host in every language.
The same question in 4 languages. Every version sounds like an Aruban host would answer, not like a translated bot.
WhatsApp, SMS, email and the website widget. The same concierge handles the booking flow on every channel.
Four channels, one concierge.
WhatsApp, SMS, email and the website widget. The agent plays the same role on all four, reading the calendar live, calculating pricing and placing holds. Ten tools, one conversation layer.
Over 70% of inquiries, answered automatically.
Before, every inbound question went through the team. Now the team only sees the conversations that genuinely need a human: complaints, refunds and custom requests. The agent handles the rest.
No leads lost outside office hours or at weekends. The agent never sleeps.
EN, NL, ES and Papiamento, in a natural tone. No translations that feel like a bot.
The team focuses on guests and custom requests, not on the inbox.
Roadmap
Not a multi-year project. A concierge layer on top of existing tools, live faster than a full-stack build.
4 inbound channels mapped, 4 languages, fee structure and calendar flow locked in.
Core agent built, 10 tools implemented, 4 languages configured, 4 channels connected.
Production deploy on Cloudflare Workers.
Per-language banned-phrase lists refined, native example phrases added, regression suite expanded.
Team handover via Slack, automatic outbound nudges via Twilio and Gmail.
→ Tighter scope than ETQ. A concierge layer on top of existing tools.
→ Working system, every channel live.
→ The agent runs across all four channels.
→ The tone lands, no bot tells.
→ Live Q3 2026.
4 inbound channels mapped, 4 languages, fee structure and calendar flow locked in.
→ Tighter scope than ETQ. A concierge layer on top of existing tools.
Core agent built, 10 tools implemented, 4 languages configured, 4 channels connected.
→ Working system, every channel live.
Production deploy on Cloudflare Workers.
→ The agent runs across all four channels.
Per-language banned-phrase lists refined, native example phrases added, regression suite expanded.
→ The tone lands, no bot tells.
Team handover via Slack, automatic outbound nudges via Twilio and Gmail.
→ Live Q3 2026.
[Quote coming soon]
What Eden Luca built in 2 weeks, we can build for you too.
Also customer questions bouncing across four channels in your team?
Eden Luca replies in seconds, across three channels, in four languages, without anyone having to get out of bed. What does your team do by hand that a system could take over?
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